Before you begin
You will receive an invitation email with a link to access your application.
Click the link in the email to get started.
You can save your progress and come back later.
Have the following documents ready before you begin:
A photo ID
Proof of income (pay stubs, employment letter, etc.)
Contact information for your references (former landlord, employer)
Important: If you received the link on a device where you are already signed in with another account, sign out first, then click the link.
Step 1: Personal information
Fill in your basic information:
Legal first and last name
Phone number
Living situation
Current address & others
Preferred language (French or English)
Annual salary
Accept the terms and agreements
Step 2: Consent and legal declaration
Read the terms and conditions and the legal declaration.
Check the required boxes to confirm your agreement.
Click Submit to send your application.
Note: Verify that all information is accurate before moving on to the next step.
Step 3: References
Add your references so the manager can contact them:
Landlord reference
Previous landlord's name
Phone number
Previous residence address
Lease duration
Employer reference
Reference contact name
Title/position
Phone number
Company name
Start date
Tip: Let your references know in advance so they can expect a call.
Step 4: Documents
Upload the required documents. There are two categories:
Identity documents
Upload one of the following IDs:
Passport
Driver's license (front and back)
Provincial ID card (front and back)
National ID card (front and back)
Permanent resident card (front and back)
Work or study permit
NEXUS / EXPRES card (front and back)
Other government-issued ID
Income documents
Upload one of the following proofs of income:
Employment letter
Pay stubs (up to 3)
Tax documents
Bank statements (minimum 2)
Self-employment documents
Pension/retirement statement
Government benefits statement
Student financial aid
Other income documents
Accepted formats: JPEG, JPG, PNG, PDF Maximum size: 25 MB per file
Tip: Make sure your documents are legible and that all important information is visible. If you are using a phone, take the photo in a well-lit area.
Step 5: Credit check authorization
Read the credit check authorization carefully.
Enter your date of birth.
Enter your social insurance number.
Sign to confirm that you have read and understood the terms of the credit check.
Warning: By not providing your social insurance number, you may experience delays or difficulty obtaining a credit report, as this information helps verify your identity. If we cannot find a report, you may need to provide additional information and/or pay additional fees for us to process your application.
Note: For the Social Insurance Number (SIN), if the organization requires it, then the field will be mandatory. Otherwise, a checkbox will be available to omit submitting the SIN. If you are not comfortable sharing your number, contact the organization directly to discuss your concerns.
Good to know: The check performed is a soft check that does not affect your credit score.
Step 6: Payment (if applicable)
Some applications require a processing fee:
Check the amount shown.
Enter your payment information.
Confirm the agreement on the application fees
Confirm the payment.
Note: Not all applications require payment. This step only appears if the manager has enabled it.
Submission confirmation
After submitting your application:
You will see a confirmation page.
You will receive a confirmation email.
The rental manager will review your file and contact you about next steps.
Frequently asked questions
Can I edit my application after submitting it? No, once submitted, you can no longer edit it. If you need to correct information, contact your agent or rental manager.
How long does processing take? The timeline varies by manager. You will receive an email notification when your file has been processed.
Is my information secure? Yes, all data is encrypted and stored securely.